Logo One Planet

Frequently asked questions

Booking tickets online

Q: How can I buy tickets and choose a film?
A: Tickets are easy to buy online. First, you buy a ticket for Museon-Omniversum and then you choose a film. You can reserve seats for the film, but this is not compulsory. After payment, you will receive two tickets via email, one for the museum section and one for the film. Be sure to check the date and time on the ticket and have your ticket ready for inspection.

For the evening programme, you only buy a ticket for a film, the museum section will be closed then.

Q: What are the online payment options?
A: Online tickets can be paid with iDEAL, Mastercard and Visa.

Q: In what ways can I pay at the ticket counters, cafes and shops?
A: Museon-Omniversum is PIN ONLY. We no longer accept cash. Cash payment is also no longer possible in the shops and cafes.

Q: Can I redeem free tickets, vouchers and vouchers online?
A: It is possible to redeem most passes, vouchers and vouchers online.
Ooievaarspas, Rotterdampas, Museumkaart: Choose the correct ticket when ordering and make the reservation. Show the reservation together with the original discount pass at the box office.
The Friends Lottery VIP pass gives free access during the day and for many evening performances. Check with the relevant event whether or not it is free with the VIP card. The VIP card gives free admission once a day, so you cannot visit first during the day and then again in the evening.

For all discounts, one film screening per day is included (until 17:00). If you want to see more films, the price for a 2nd film applies. And second film can only be bought at the box office.

Q: Is my museum card valid?
A: Yes, the museum card is valid at Museon-Omniversum. For the films, this only applies during the day during the opening hours of the museum area. A visit with the museum card includes one film screening per day (until 17:00). If you want to see more films, the price applies for a 2nd film. The museum card is not valid for the evening programme.

Q: Can I use a theatre or cinema voucher to visit Museon-Omniversum?
A: No, Museon-Omniversum does not accept theatre and cinema vouchers.

Q: What should I do if I have not received or lost my tickets?
A: If you have not received an email after purchasing, please contact us during opening hours by calling 070-338 13 38. Tip: also check your spambox/unwanted email. Have you created your own account with us? Then you can collect your tickets in this account as well.

Q: How can I buy a ticket for a wheelchair space?
A: Wheelchair or disabled seats can be reserved by email at info@museon-omniversum.nl or by phone at 070-338 13 38 (Mon-Fri between 09:00 and 17:00 and from 10:00 on weekends). Places are suitable for wheelchairs with a maximum width of 850 mm. One accompanying person per wheelchair user may enter the museum free of charge.

Q: How do I show my e-ticket?
A: You show the e-ticket with QR code on your smartphone or in printed version at the counter. It will be scanned there. If you have a discount card, show this too (this is only necessary when you have a ticket that does not have a QR code on it). Note: this requires a pdf reader on your phone) Museon-Omniversum always reserves the right to ask for additional proof of identity to check your details.

Q: What should I do if I do not have a smartphone to show my e-ticket?
A: It is also possible to print your e-ticket. Do this at home, as Museon-Omniversum does not offer facilities for this. The printed e-ticket will be scanned at the box office (at the entrance of the museum area or of the big-screen film theatre). Alternatively, you can pass on the transaction code. This can be found in the e-mail, on the e-ticket or in the description of your bank statement.

Q: Can I buy a Museum Card at Museon-Omniversum?
A: Yes, you can. A card costs € 75 for adults and € 39 for children and young people up to the age of 18 (including € 4.95 one-off administration fee). You will receive a temporary card that is valid immediately. Via www.museumkaart.nl/registreren.aspx, you must then register the temporary card within 31 days. For more information, visit www.museumkaart.nl.

Q: I cannot come after all, can I return my ticket?

A: It is not possible to get a refund if you cannot come. However, it is possible to change tickets to another day until 24 hours before the original date of the visit. Please contact us via info@museon-omniversum.nl or by phone at 070-338 13 38. Would you like to see a different film from the one you booked? Then you can change it at our box offices (subject to availability).

Wat zijn de beste bezoektijden?

De drukste tijden in het museum zijn tussen 12:00 en 15:00 uur. Om piekmomenten in weekenden en vakanties te ontwijken, raden wij aan om vanaf de opening om 9:30 uur naar het museum te komen en je stoel voor de film al bij je online boeking te reserveren.


Q: Are the museum and cinema wheelchair accessible?
A: Yes, Museon-Omniversum is easily accessible for visitors in wheelchairs. If so, please use the main entrances on Stadhouderslaan (museum) and President Kennedylaan (Dome). If you want to go from one building to another in a wheelchair, please use the route along the street, as there are stairs on the path through the garden of Museon-Omniversum/Art Museum.

Two wheelchairs are available at Museon-Omniversum (free of charge). Please note that the seats in our big-screen film theatre are suitable for wheelchairs with a maximum width of 850 mm. Always book your wheelchair space in the cinema in advance via info@museon-omniversum.nl and indicate whether you are coming with your own wheelchair and a free companion.

There are two parking spaces for people with disabilities in the car park at the entrance to the Dome. These cannot be reserved.

Q: Can I bring a companion?
A: If you need assistance when visiting Museon-Omniversum due to a disability, a companion or support person may come along free of charge. Please indicate in advance when booking via info@museon-omniversum.nl that you will be bringing a companion.

Q: Can my dog come to Museon-Omniversum?

A: A certified assistance dog may come to Museon-Omniversum. Other animals are not allowed.

Q: Are there disabled parking spaces nearby?

A: The public car park in front of the entrance to the film theatre has two parking spaces for people with disabilities. These cannot be reserved.


Q: Does Museon-Omniversum have its own parking area?
A: No, Museon-Omniversum does not have its own parking facilities. However, there is a small public car park between the museum and the film theatre (paid).
Around Museon-Omniversum you can park on the street. This is free until 1pm and after that €2.50 an hour. Economical parking is also available at:

  • The Hague Marriott Hotel car park (located next to the film theatre) € 7 per day
  • World Forum car park A (within walking distance of Museon-Omniversum) € 7.50 per day

    Want to take advantage of the special parking rates? Then buy an exit ticket at the Museon-Omniversum box office. This is subject to availability.

More information can be found under Accessibility & Parking.

Films in the Dome, our giantscreen theatre

Q: How long do certain films stay in programming?
A: Films are programmed one month ahead. You can view the programming on the homepage via the daily schedule. Until when a screening stays in our programme is decided on a monthly basis.

Q: How long are the shows and is there an intermission in the films?
A: Our films are not interrupted by an intermission. The big-screen films last about 45 minutes. The exact length of a film is indicated on the relevant film page.

Q: Are the widescreen films subtitled in Dutch?
A: The widescreen films are almost always subtitled in Dutch. Via the Mobile Connect app for the smartphone and your own headset, you can also follow the film in English. Bring your own headset as these are not available from us.
The evening films (regular cinema format) are usually subtitled in Dutch.

Q: What is the Dome evening programme?
A: These are the evening shows or films in cinema format (the museum is closed then). More information can be found in the daily agenda with the filter "evening".

Other questions

Q: I have lost something. Has it maybe been found?
A: Lost or forgotten something? Email us at info@museon-omniversum.nl. We will then check for you whether the item has been found. If so, we will make an appointment to collect the found item.

Q: Does Museon-Omniversum have a cloakroom and lockers?
A: Yes, we have an unguarded cloakroom. For valuables, we have lockers in various sizes. This applies to the museum location on Stadhouderslaan.

Q: May I take photographs in Museon-Omniversum?
A: Yes, you may. Only without a flash (in connection with the preservation of the collection). During film screenings, taking photographs and/or filming is not allowed.

Q: Do you also have quest tours in the exhibition?
A: Yes, for One Planet Expo we have a strip chart with questions that will guide you through the exhibition. This is available in Dutch and in English.

Q: I am planning to come to Museon-Omniversum with children. How long does a visit take approximately?

A: It depends of course on what you want to do and the age of the children. A visit to the exhibitions usually takes 1.5 to 2.5 hours. The films take about 45 minutes. If you also take part in an activity, you can expect a stay of 3-4 hours.

Q: Is Museon-Omniversum fun for children under 4?

A: For the exhibitions, young children need more explanation from parents or supervisors, but usually they still find it very exciting and fascinating.
When visiting the big-screen movie theatre, as a parent or carer you can judge best yourself whether children can handle a big-screen movie. The combination of a huge picture and loud sound effects can be overwhelming for young children.

Children up to 3 years old do not pay admission, provided they sit on your lap during the film.


Om ervoor te zorgen dat iedereen een prettig bezoek beleeft, heeft Museon-Omniversum de volgende huisregels.

  • Museon-Omniversum is een kindvriendelijk museum, maar rennen, stoeien, schreeuwen en het aanraken van museumvoorwerpen is niet toegestaan.
  • Eten en drinken is alleen toegestaan in de restaurants.
  • We vragen je voor een bezoek aan de tentoonstellingen om grote tassen, natte jassen en paraplu’s bij de garderobe in het museumgebouw achter te laten. Er zijn kluisjes aanwezig voor waardevolle spullen.
  • Huisdieren zijn niet toegestaan in Museon-Omniversum. Een hulphond mag, na melding, wel mee naar binnen.
  • Fotograferen en filmen is toegestaan in het museum, maar alleen zonder flits voor het behoud van onze collectie. Tijdens films en shows in de Dome is filmen en fotograferen niet toegestaan.
  • Museon-Omniversum maakt gebruik van camera’s voor beveiliging. De beelden worden niet gedeeld, tenzij politie of justitie hierom vragen. De opnames worden ongeveer een week bewaard.
  • Ga 10 minuten voor de start van de film naar de ingang van de filmzaal. Dan kan iedereen rustig en op tijd op de eigen stoelen plaatsnemen. Let op: na aanvang van de film kunnen wij je geen toegang meer tot de zaal verlenen, omdat wij onze bezoekers vanaf de start ronduit willen laten genieten. Ben je te laat, dan kan je indien mogelijk, je ticket omzetten naar een andere voorstelling die dag. Er is geen restitutie mogelijk.