Frequently Asked Questions
Need more information? Find answers to common questions below.
Tickets & Reservations
How do I buy tickets and choose a film?
Buying tickets is easy online. Choose a ticket for daytime or evening. During checkout, select the film you’d like to see. You’ll receive two tickets via email: one for the museum and one for the film. Double-check the date and time!
For evening shows, you’ll only receive a film ticket as the museum is closed in the evening.
Can I reschedule if I can’t make it?
Yes, you can reschedule your ticket to another day up until the day before your visit. Contact us at info@museon-omniversum.nl.
What if I want to see a different film?
No problem! You can change your film at the ticket counter, subject to availability.
What if I lose my tickets?
Check your spam folder first. If you still can’t find them, contact us at info@museon-omniversum.nl.
Payments & Discounts
How can I pay online?
You can pay using iDeal, Visa, Mastercard, or Maestro.
Can I pay with cash at the museum?
No, Museon-Omniversum is pin-only.
Can I use my Museum Card or other passes?
Yes, the Museum Card gives you free access to the museum and one film per day (until 5 p.m.). Want to see more films? Pay for an extra ticket at the counter. The Museum Card is not valid for evening programs. The evening program starts with the show at 5 p.m.
Other passes, like the Ooievaarspas and Rotterdampas, can also be redeemed online. Check tickets and prices for a full list of accepted passes and discounts.
Can I buy a Museum Card at Museon-Omniversum?
Yes! You’ll get a temporary card that’s valid immediately. Register your card later on the Museum Card website.
Can I book the CJP discount with an international EYC card?
If you have a European Youth Card from a different country than the Netherlands, you are also eligible for the CJP discount. Simply buy a ticket with this discount selected and present your EYC card when scanning your ticket.
Films & Shows
How long are the films?
Our dome films last about 45 minutes and have no intermission.
When should I arrive for a film?
Be at the theater at least 10 minutes before the show starts. After the start, entry is not permitted.
Are the films in Dutch?
Yes, all daytime dome films are in Dutch.
Want to watch in English? Use the Mobile Connect app to follow the film in English. Don’t forget to bring your own headset!
What is the evening program?
In the evening, enjoy dome films, cinema-sized movies, and live events in the Dome. The museum is closed during evening hours.
Check What's On for the evening program.
Practical Information
Where to enter?
Museon-Omniversum has two entrances:
- Stadhouderslaan 37: Entrance and ticket office for the museum side
- President Kennedylaan 5: Entrance and ticket office for the Dome
During the day, you can use both ticket offices.
For the evening programme (from 17:00 h), the entrance is only possible at the Dome on President Kennedylaan. The museum is closes at 17:00 h.
Does Museon-Omniversum have a cloakroom?
Yes, there’s an unattended cloakroom and lockers (no coin required) in the museum.
Can I take photos in the museum and Dome?
Photos are allowed in the museum, but no flash, please! Flash can harm our collections and exhibits.
In the Dome, photography and video recording are not permitted during films.
What if I lose something during my visit?
No worries! Email us at info@museon-omniversum.nl, and we’ll help you track it down.
What are the house rules?
To ensure everyone has a great time, please follow these guidelines:
- Museon-Omniversum is family-friendly, but no running, roughhousing, or shouting.
- Eating and drinking are only allowed in the restaurants and foyers.
- Leave large bags, wet coats, and umbrellas in the cloakroom or lockers.
- Pets are not allowed, except for certified assistance dogs. Please inform us in advance.
- Photos are allowed in the museum (no flash), but not during films or shows in the Dome.
- Be at the theater 10 minutes before your film starts. Late arrivals cannot be admitted. You can reschedule to another show the same day (subject to availability). No refunds are provided.
Thank you for your cooperation!
With Kids
How long does a visit with kids take?
A visit usually takes 1.5 to 2.5 hours. Add a film or activity, and it’s 3-4 hours.
Is Museon-Omniversum fun for kids under 4?
Yes, but younger kids may need more guidance in the museum. For films, consider whether they’ll enjoy the big screen and sound. Kids under 4 are free if they sit on a parent’s lap.
Are there activities just for kids?
Yes, there are often fun workshops and interactive exhibits perfect for kids. Check What's On to see what’s happening during your visit.
Museon-Omniversum 2025
